FAQ
Having Challenges With Your order? We are here to help
1. How long does it take to process my order?
Most orders are processed within 24 hours. However, if your order includes popular items experiencing stock availability issues, it may take between 5-10 business days to process. If you need urgent assistance or have any concerns, please reach out to our Support Team.
2. What is your return policy?
We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases are not accepted. For more details, please refer to our Refund Policy.
3. How can I initiate a return?
To start a return, please contact us at luluxlane@proton.me. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted.
4. What should I do if I receive a defective or wrong item?
If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
5. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
6. Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. We partner with major international shipping companies such as DHL, UPS, USPS, FedEx, IB, JCEX, and EMS to ensure reliable and efficient delivery.
7. How long does shipping take?
Shipping times vary depending on the destination country or region. Please refer to the following estimated delivery times:
|
Shipping Method |
Country or Region |
Arrive within 1-7 Days |
Arrive within 8-15 Days |
Arrive within 16-30 Days |
Arrive within 31-45 Days |
Average Time (Days) |
|
Flat Rate Shipping (Free Shipping) |
United States |
0.52% |
23.78% |
69.62% |
5.87% |
19.2 |
|
Canada, United Kingdom, France, Spain, Germany, Ukraine, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland |
1.58% |
35.8% |
56.84% |
5.57% |
21.92 |
|
|
Russia, Italy, Argentina, Chile, Mexico |
0% |
11.50% |
70.29% |
16.21% |
26.6 |
|
|
Japan, Korea |
0% |
21.30% |
68.80% |
9.66% |
15.95 |
|
|
Brazil |
0% |
0% |
23.91% |
72.09% |
38.6 |
|
|
Thailand, Singapore & Malaysia |
0% |
18.38% |
54.27% |
25.34% |
19.03 |
|
|
Other countries |
0.7% |
38.79% |
47.94% |
8.56% |
23.57 |
8. What should I do if I haven't received my package?
If you haven't received your package within the estimated delivery time, please submit a ticket to our Support Team or contact us at luluxlane@proton.me. We will assist you in tracking your shipment and resolving any issues.
9. Can I cancel or change my order after it has been packed?
Once your order has been packed and fulfilled, it cannot be changed or cancelled. If you have any concerns or need assistance, please reach out to our Support Team as soon as possible.
10. How can I contact luluxlane@proton.me for further assistance?
You can contact us by email at luluxlane@proton.me or call us at +447459 240 182. Our dedicated Support Team is ready to assist you with any questions or concerns you may have.